COVID-Safe Plan

covidsafe logo

Current Victorian Government directions require design and implementation of a COVID-Safe plan for health care workplaces.          If you have not yet downloaded the app, we recommend that do so at Google Play orApple Store.

Further information

Guide to directions and allowable activity during Stage 3 restrictions (Victorian Govt)

What constitutes a “Health Worker” under Australian federal law? (DHSS)

Central Highlands Pain & Wellbeing



Environmental infection control protocols & considerations:

  • Regular infection control protocols strictly followed in addition to COVID response protocol
  • Patients encouraged to book herbal medicine only consults via Telehealth & pick up outside clinic or have herbs shipped from dispensary
  • Magazines, books, cards & crystals put out of patients’ reach
  • Disposable Paper cups replace washable cups
  • Floor tape with arrows pointing direction of flow and marking distance of 1.5 metres
  • Sanitiser in each room
  • Practitioner PPE equipment compliant:
    • Face shield during consultations & treatments
    • Gloves during treatments
    • Face mask when outside the clinic

Before appointments:

  • SMS & Email reminders from Cliniko alert patients to contact clinic if any of the following symptoms or conditions are present:
  1. Respiratory, cold or flu symptoms
  2. Fever
  3. Contact with confirmed cases
  4. Recently tested but awaiting results
  • Phone calls to elderly or immunocompromised patients with the above 4 questions and alerts for updates.

Prior to Clinic entry:

  1. Patients wait in antechamber, masks on at all times.
  2. Signs in hallway and on door with phone number notifying patients to call from outside the clinic if the above conditions are present.
  3. Sign in hallway advising 7 step protocol:
  4. Take a seat in the foyer
  5. When called enter waiting area
  6. Do consultation for 15 minutes
  7. Make payment, book for next time
  8. Enter treatment room
  9. Receive treatment
  10. Leave through back door
  12. Sign in hallway indicating that mask wearing is absolutely necessary and entry will be prohibited without mask. Offer of disposable mask in case patient is not wearing one.

Consultation times:

Face to Face contact is 15 minutes or less at a time

Practical Considerations:

  • One patient in one room at one time
  • Patients never cross each others’ paths
  • Practitioner to open doors for patients to avoid unnecessary touching of surfaces
  • Enter through front door, leave through back, every time
  • Hand Sanitiser used in the following instances:
  1. Before & after touching surfaces
  2. Before & after touching patients or needling
  3. Before & after touching herbs or other equipment/consumables
  • Wiping of surfaces every 4 hours:


Door handles, door frames & doors

Chairs, tables, benches & seats

EFTPOS machine

  • Replace linen on table for every patient
  • Practitioner regularly self-assess for signs & symptoms
  • All waste which has been in contact with skin or body fluids treated as medical waste, bagged and disposed of accordingly
  • Gloves to be worn at all times when replacing linen, emptying bins and treating patients

Health Promotion Considerations:

  • Patient education through social media, Mailchimp emails, SMS marketing, video and telephone conversations
  • Advertising compliance and promoting patient compliance
  • Practitioners & staff to lead by example